In most cases, you can solve the problem by updating the firmware. Reason: Since April 2024, the device has been equipped with a new cable probe. The latest firmware must be used for communication to work.
Procedure:
- Set up the device according to the operating instructions. Add the device to the “Ewelink” app.
- Call up the device in Ewelink and click on “...” in the top right-hand corner
- Click on the second line “...Firmware:...”.
- If a firmware update is available, carry this out.
This may take a few minutes. After a successful update, the temperature value will be displayed.