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Company holidays from August 8th up to and including August 29th, 2025.

We are from June 6th up to and including June 20th, 2025 on company vacation. If you have technical problems or questions about a device, please contact the respective manufacturer directly. You can find the contact address here: Alternative support addresses during our company vacation

No temperature is shown in the app or on the display.

In most cases, you can solve the problem by updating the firmware. Reason: Since April 2024, the device has been equipped with a new cable probe. The latest firmware must be used for communication to work.

Procedure:

  1. Set up the device according to the operating instructions. Add the device to the “Ewelink” app.
  2. Call up the device in Ewelink and click on “...” in the top right-hand corner
  3. Click on the second line “...Firmware:...”.
  4. If a firmware update is available, carry this out.

This may take a few minutes. After a successful update, the temperature value will be displayed.