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If you have a problem with your ICO Pool, ICO SPA or ICO SALT, contact the manufacturer Ondilo directly. Ondilo directly takes over the technical support and the decision as to whether the device or other components, such as probes, should be replaced under the manufacturer's guarantee (also in German, English, French or other languages). 

Please copy the following questionnaire into an e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. and write your answers behind it. Please also enclose the invoice.
Error Description:
Customer address:
Telephone number:
Serial number*:
Purchase date: 
Swimming pool disinfectants (e.g. chlorine, salt electrolysis, bromine, etc.):
Invoice: Please enclose it 
*You can find the serial number either in the settings of the ICO app or, in most cases, on the invoice.