First, no recommendation does not necessarily mean that there is a problem with your ICO.
If everything is fine with your pool, you will not receive any recommendations as no treatment is required. However, you should continue to receive the following message each week:
It’s time for weekly maintenance
The weekly maintenance consists of emptying and cleaning the skimmer basket and the cleaning robot: remove the leaves, anything that could affect the good water circulation.
If you do not receive this message every week, contact our customer service team either by chat * or by filling out the following form *.
*Ondilo customer service in English or French. If you would like to communicate in German please send us your request. We then translate them and forward them to Ondilo if we cannot answer your question ourselves. Please always send the ICO UUID.