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The values ​​of my Blue Connect analyzer are not correct. What should I do?

  • If you have just installed the analyzer, be aware that it may take several hours for the sensor to stabilize. Wait a few hours before taking the measurements into account.

  • If not, the sensor may have received an impact and is damaged. Please perform a visual inspection of the probe. If it seems to be broken, please contact our support.

  • If not, move the analyzer. Make sure that the analyzer is not located near the source of disinfection (e.g. skimmer). In this case, the values ​​returned by the probe may be inconsistent when your filtration system is not running. If this is the case, remove the analyzer from the source of disinfectant (skimmer, chlorine dispenser, ...).

  • If this does not apply to you, please check the values ​​with a third device such as a photometer or another type of probe.
    To compare measurements, they need to measure in the same place.

  • The values ​​measured by the analyzer can vary greatly depending on the location. To be able to compare the analyzer dimensions more effectively, we recommend that you always place the analyzer in the same place.

  • pH: Your Blue Connect is calibrated at the factory. However, it may be necessary to repeat the calibration. Place the analyzer in a pH4 solution and take a measurement with Bluetooth. If the pH is more than 0.1, please follow the calibration procedure in the app under "Settings"> "My Analyzer"> "Calibrate My Analyzer".

  • In the case of Redox:
    1. The ORP sensor values ​​measured in the technical room can deviate considerably from the values ​​measured in the pool. A variability of approx. 150 mV in redox measurements is entirely acceptable.
    2. To find out if calibration is required, set the analyzer to in ORP 468 mV liquid and perform a Bluetooth measurement.
    -> If the values ​​are less than 40 mV away, the product works. The redox probe can have reading difficulties if the water is loaded with products (cyanuric acid, etc.). We recommend that you do a test with a test strip to check this and, if necessary, to correct the alkalinity, hardness and cyanuric acid of your water.
    -> If the values ​​are more than 40 mV away, please contact our support.

  • In the case of salinity: the salinity is estimated using various parameters, based on conductivity. How this estimate is calculated may vary depending on the measuring device. On the other hand, the test strips measure the NaCL, while the analyzer measures the total amount of salts. The measures of the analyzer therefore contain the amount of sodium chloride, but also other salts. You can follow the advice of the analyzer to regulate the salinity of your salt pool.

  • If the pH and redox values appear incorrect, contamination can interfere with the reference probe.
    The reference probe is the common probe between the pH value and the redox potential and enables the correct measurement of these two parameters.
    Make sure to clean the probe with clean water or bleach.

  • If the problem persists, please contact our support.